Terms and conditions

Terms and Conditions

GENERAL CONDITIONS

These general conditions apply, without restriction or reservation, to sales made by the company La Oleoteca sl, with address at Paseo de la Habana, 9-11, 28036 Madrid. Spain, registered in the Commercial Register of Madrid, volume 30396, page 19, section 8, sheet M-547071, to customers who buy the products offered for sale through the website.

The validation of the order by the customer implies the unreserved acceptance of these general conditions of sale. If these general terms and conditions of sale are modified, they will be binding on all purchases made after publication on the website. In addition to reading these Terms, before accessing, browsing and/or using this website, the user must have read the Legal Notice and the General Terms and Conditions of Use, including the cookies policy and the privacy and data protection policy of La
Oleoteca sl. By using this website or by making and/or requesting the purchase of a product and/or service through the User, you agree to be bound by these Terms and all of the above, so if you do not agree to all of this, you should not use this website.

REGISTRATION AS A CUSTOMER.

To place the order it is necessary that the user, before or during the order, registers as a customer, for which he will be taken to a page to complete all the information necessary to open an account if it is the first order, or to identify if he is already an account holder. The access, navigation and use of the website confers the condition of user (hereinafter, indistinctly, individually as user or jointly as users), so you accept, from the moment you start browsing the website, all the conditions set forth herein, as well as its subsequent modifications, without prejudice to the application of the corresponding legally binding regulations as the case may be.

The information required to open an account is: first name, last name, billing address, phone number, email address, username and password.

PURCHASE PROCESS

Duly registered Users may purchase on the website by means and established forms. They must follow the online purchase and/or acquisition procedure of La Oleoteca sl. During which you can select and add various products and/or services to cart, basket or final shopping space and finally click on: Checkout.

The User will then receive an email confirming that La Oleoteca sl has received his order or purchase request and / or provision of the service, that is, confirmation of the order. And, if applicable, you will also be informed by email when your purchase is sent. Where applicable, this information may also be made available to the User through his/her personal connection space to the Website.

Once the purchase procedure has been completed, the user agrees that the website will generate an electronic invoice that will be sent to the user by email. And, if applicable, through your personal website connection space. In addition, the user can, if desired, obtain a copy of his invoice on paper, requesting it from La Oleoteca sl using the Contact spaces of the website or using the contact information provided above.

Not always, The Oleoteca sl, is the manufacturer of products sold or that can be marketed on the website. While The Oleoteca sl makes a great effort to make the information displayed on the website correct, sometimes the packaging and/or materials and/or components of the products may contain additional or different information from that displayed on the website. Therefore, the user should not only consider the information provided by the website, but also the information available on the labeling, warnings and / or instructions that accompany the product.

AVAILABILITY

All purchase orders received by La Oleoteca sl through the website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause nine of these Terms) affects the provision thereof and/or the provision of services. . If there are difficulties in the supply of products or there are no products left in stock, La Oleoteca sl agrees to contact the user and refund any amount that has been paid. This will also apply in cases where the provision of a service becomes unrealizable.

PRICES AND PAYMENT

The prices shown on the website are the finals, in euros and include taxes, except that due to legal requirements, especially in relation to VAT, a different problem is indicated and applied. Shipping costs are included in the last phase of the purchase, in the checkout process. Therefore, The Oleoteca makes deliveries and / or delivery services through the agencies contracted for this purpose, depending on whether the shipment is domestic or international.

Accepted means of payment will be: credit or debit card and Paypal.C
redit cards will be subject to checks and authorizations by the issuing bank, if the bank does not authorize payment, The Oleoteca sl will not be responsible for any delay or non-delivery and cannot enter into any contract with the bank user.

Once The Oleoteca sl receives the User’s purchase order through the Website, prior authorization will be made on the relevant card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of delivery and / or confirmation of the service provided in the form and, where applicable, the established place is sent to the User.

Shipping

In cases where it is necessary to make the physical delivery of the contracted property, the deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands). Deliveries made in the indicated territory will be made within a maximum period of 6 days. Except in cases where there are unforeseen or extraordinary circumstances or, as the case may be, arising from the customization of the products, the purchase order consisting of the related products on each purchase confirmation will be delivered within the timeframe indicated on the website. The shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of confirmation of the order.

If it is impossible to carry out the delivery of the order due to the absence of the User, the order may be returned to the store. However, the carrier would leave a notice explaining where the order is and how to have it delivered again. If the User will not be at the place of delivery in the agreed time interval, he/she must be in contact with La Oleoteca sl to arrange delivery another day.

In the event that 30 days have elapsed since your order is available for delivery, and has not been delivered for reasons not attributable to La Oleoteca sl, understand that the user wishes to terminate the contract and will be considered terminated. As a result of the termination of the contract, all payments received from the user will be returned, except for shipping costs. It will be effective within a maximum period of 14 days from the date on which the contract is deemed terminated.

TECHNICAL MEANS TO CORRECT ERRORS

The user is informed that if it detects that an error has occurred when entering the data necessary to process their purchase request on the website, you can modify them by contacting La Oleoteca sl, through the contact spaces enabled on the website.

Returns

In cases where the User purchases products on or through the Owner’s Website, he/she has the assistance of a number of rights, as listed and described below: Right of wit
hdrawal The User, as a
consumer and user, makes a purchase on the website and, therefore, has the right to withdraw from such purchase within a period of 14 calendar days without the need for justification. This withdrawal period will expire 14 calendar days from the day on which the User or a third party authorized by him, other than the carrier, acquired the material possession of the goods purchased on the website of La Oleoteca sl, or in the event that the goods that Your order is delivered separately, within 14 calendar days from the day on which the User or a third party authorized by this , other than the carrier, acquired material possession of the last of the goods that formed the same purchase order. < br>To exercise this right of withdrawal, the User must notify his decision to La Oleoteca sl via contact email: info@laoleoteca.org.The User, regardles
s of the means he/she chooses to communicate his/her decision, must clearly and unequivocally express his/her intention to withdraw from the purchase contract
. The Oleoteca sl will refund the User the total amount, except the shipping costs, using the same payment method used by the user to make the initial purchase transaction. ction. This refund will not generate any additional costs to the User. However, The Oleoteca sl may withhold such refund until it has received the products or items of the purchase, or until the User presents proof of the return of the same, depending on which condition is met first.

Return of defective products or shipping error

These are all cases in which the User considers that, at the time of delivery, the product does not comply with the stipulations of the contract or the purchase order, and therefore, must contact La Oleoteca sl immediately and let them know the existing disagreement (defect / error) by the same means or using the contact details provided in the previous section (Right of withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund or, if applicable, the replacement thereof. The refund or replacement of the product will be made as soon as possible and in any case within 14 days from the date we send you an email confirming that the refund or replacement of the non-compliant item is applicable.

The amount paid for the products that are returned due to a defect, when it actually exists, will be fully refunded, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

DISCLAIMER

In general, The Oleoteca sl shall not be liable for any non-compliance or delay in the fulfilment of any of the obligations assumed, when it is due to events that are beyond our reasonable control, that is, due to force majeure, and this may include, but is not limited to:or
strikes, lockouts or other protest measures, or civi
l commotion, revolt, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war. o Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster, or imposs
ibility of use of trains, ships, aircraft, motor transport or other means of transportation, public or private. o Impossibility to use public or private telecommunications systems, or
acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and La Oleoteca sl will have an extension in the time frame to meet them for a period of time equal to the duration of t
he force majeure event. Oleoteca sl will use all reasonable means to find a solution that allows us to meet our obligations despite the cause of force majeure.

WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this website, you agree that most communications with La Oleoteca sl are electronic (email or notices posted on the website).

REND

No waiver of La Oleoteca sl to a specific right or legal action or the failure of La Oleoteca sl to comply with the User’s strict compliance with any of its obligations shall imply, nor a waiver of other rights or actions arising from a contract or the Terms, nor will the User waive compliance with its obligations.

Nullity

If any of these Terms are declared null and void by a firm decision issued by the competent authority, the remaining clauses shall remain in force, without being affected by such declaration of invalidity.

Data protection

The information or personal data that the User provides to La Oleoteca sl in the course of a transaction on the Website, will be processed in accordance with the provisions of the data protection policies (Legal Notice and General Conditions of Use). By accessing, browsing and/or using the website, the user consents to the processing of such information and data and declares that all information or data provided is true.

LEGISLATION AND JURISDICTION

The access, navigation and / or use of this website and the contracts for the purchase of products through it will be governed by Spanish legislatio
n. Any controversy, problem or disagreement arising out of or relating to access, navigation and/or use of the website, or the interpretation and execution of these Terms, or with the contracts between La Oleoteca sl and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts and courts.

COMPLAINTs AND COMPLAINTS

The User may send to La Oleoteca sl his complaints, claims or any other comments that he/she wishes to make through the contact information provided at the beginning of these Terms (General Information).

In addition, El Oleoteca sl has official complaint forms available to consumers and users, and they can request from La Oleoteca sl at any time, using the contact details provided at the beginning of these Terms (General Information).

Similarly, if the conclusion of this purchase contract between La Oleoteca sl and the User emanates a dispute, the User as a consumer may request an out-of-court dispute settlement, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013, on the resolution of online disputes in matters of consumption. Accessible to this method through the website: http://ec.europa.eu/consumers/odr/.